Help Center

How can we help you today?

Find answers, troubleshoot quickly, or chat with the CyberAI Assistant. Explore guides for CyberAI VPN, billing, and account support—all in one place.

Featured FAQs

Top answers to get you unstuck fast.

Billing

Where can I see my invoices?

All invoices and receipts are in your billing dashboard. You can also download PDFs anytime.

Open billing
Plans

How do I upgrade or change plans?

Compare plans and switch instantly. Changes take effect on your next cycle.

Compare plans
AI Tutor

What can the AI Tutor help with?

Get tailored examples, follow-ups, and practice for AI, security, and dev topics.

Launch AI Tutor
Courses

Do you offer certificates?

Yes, selected tracks award certificates upon completion and passing requirements.

Browse courses
Access

Having trouble signing in?

Check your email, reset your password, or contact support if you're still locked out.

Go to sign-in

CyberAI VPN

Setup guides, connection help, and troubleshooting for the Chrome extension and desktop app.

VPN · Connect

How do I connect?

Click Secure my connection in the extension, or pick a city from the list. Edmonton is suggested for the lowest latency in Alberta. On desktop, sign in with your CyberAI account and connect from the map.

VPN landing page
VPN · Products

Extension vs desktop app

The Chrome extension controls your VPN session from the toolbar. The desktop app adds a world map, kill switch, split tunneling, and CyberMesh encrypted file transfer between your devices.

Download desktop app
VPN · Servers

Why Calgary and Edmonton?

Calgary is our primary Western Canada connection hub. Edmonton is your nearest server for optimal speed in Alberta. Both route through CyberAI's encrypted network.

View server map
VPN · Setup

How do I install the desktop app?

Download CyberAI VPN for Windows from the landing page or direct download link. After installing, use Open desktop app in the extension to launch via our secure HTTPS bridge.

Open desktop app
VPN · Security

What security features are included?

WireGuard with AES-256 encryption, strict no-logs policy, kill switch, DNS leak protection, threat protection, and post-quantum-ready protocols on supported plans.

See all features
VPN · Plans

Which plan do I need?

Free includes 3 server locations and 500 MB/day. Starter and Pro unlock 65+ locations, unlimited data, kill switch, split tunneling, and priority support.

Compare VPN plans

VPN quick links

Troubleshooting

Download CyberAI VPN for Windows first, install it, then use Open desktop app in the extension or the launch link on this page.

Chrome blocks custom protocol links from extension popups. CyberAI uses an HTTPS launch bridge at /api/vpn-launch to open the desktop app safely.

In extension Settings, enable Auto-connect on browser start and set a Preferred server (Edmonton, Calgary, or Fastest). Your selection is remembered across sessions.

Threat Protection blocks malicious domains while connected. Invisible on LAN hides your device from other machines on the local network when the VPN is active.

Quick Links

Jump straight to the most requested pages.

Need more help?

Chat with the CyberAI Assistant, open a support ticket, or send us a message below.

Conversation History

Settings

Keyboard Shortcuts

Ctrl+K / Cmd+K Toggle chatbot
Ctrl+/ / Cmd+/ Show shortcuts
Esc Close chatbot/modals
Ctrl+Enter / Cmd+Enter Send message
Shift+Enter New line
Ctrl+L / Cmd+L Clear conversation
Ctrl+S / Cmd+S Save conversation
Ctrl+F / Cmd+F Search history
/ Navigate input history